Cancellations and Refunds

Where CBD College cancels a class: 

Students are entitled to a full refund or transfer of funds to a future training program.

Coffee/First Aid/RSA/RCG/LT/ALT/ARCG and White Card Students –

We are unable to refund monies for students who do not turn up for Coffee/First Aid/RSA/RCG/LT/ALT/ARCG/White Card classes or decide at a later date after booking that they do not want to attend. Changes to class times (before a students' practical classes) are allowed, with students needing to use the ‘Swtich’ mechanism in their student portals. Fees apply for switching courses. These fees are higher if the student’s original practical class is within the next 48 hours. 

TAE and WHS Students –

Where a student wishes to cancel a booking prior to course commencement:

WHS - For WHS students who decide after booking that they do not want to attend, we offer a refund of the course fee less $499. A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement. 

TAE - For TAE students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $1499. A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement. 

Where a student requests a refund after course commencement:

WHS - Once WHS students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program. 

TAE - Once TAE students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $1499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program. 

If a student moves their booking to a later date, all refund eligibility is permanently cancelled.
Changing to a later class means the student cannot access a refund at any point afterward, even if the new date is more than 7 days away.

Fees and refunds are payable by direct credit payments.