Understanding Our Refund Policy
Coffee/First Aid/RSA/RCG and Whitecard Students –
We are unable to refund monies for students who do not turn up for Coffee / First Aid / RSA / RCG or Whitecard classes or decide at a later date after booking that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.
All Other Courses –
Where CBD College cancels a class:
Students are entitled to a full refund or transfer of funds to a future training program.
Where a student wishes to cancel a booking prior to course commencement:
For students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $499 (for full qualification courses such as WHS or TAE). A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement.
Where a student requests a refund after course commencement:
Once students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499 for full qualification courses such as WHS or TAE). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program.