Grievance Policy
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      3. Grievance Policy

      Complaints and Appeals

      How to Raise Concerns and Appeals

      All formal complaints must be received in writing using the official CBD College Complaints Form, obtainable by emailing info@cbdcollege.edu.au.

      Receipt will be acknowledged within 3 business days.

      Management will investigate the complaint and respond via email. Appeals can be directed to the RTO CEO Matthew Gee at matthew@cbdcollege.edu.au

      If unsatisfied with the CEO's response, assistance can be sought from the VET Regulator, ASQA.