Cancellations and Refunds

Where CBD College cancels a class: 

Students are entitled to a full refund or transfer of funds to a future training program.

Coffee/First Aid/RSA/RCG/LT/ALT/ARCG and White Card Students –

We are unable to refund monies for students who do not turn up for Coffee / First Aid/ RSA/RCG/LT/ALT/ARCG/White Card classes or decide at a later date after booking that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing. 

TAE and WHS Students –

Where a student wishes to cancel a booking prior to course commencement:

WHS - For WHS students who decide after booking that they do not want to attend, we offer a refund of the course fee less $499. A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement. 

TAE - For TAE students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $1499. A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement. 

Where a student requests a refund after course commencement:

WHS - Once WHS students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program. 

TAE - Once TAE students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $1499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program. 

If a student moves their booking to a later date, all refund eligibility is permanently cancelled.
Changing to a later class means the student cannot access a refund at any point afterward, even if the new date is more than 7 days away.

Fees and refunds are payable by direct credit payments.