English Proficiency Requirements
Excellent spoken English is needed for in-class role plays to provide complex information on RSA laws in a way that is easily understandable for customers.
Students need to speak firmly and clearly in role plays involving intoxicated customers in a manner that de-escalates conflict.
Excellent written English is needed for written assessments completed in-class. Students need to write complex information in written assessments.
Excellent reading and comprehension skills are necessary to navigate Student Course Notes, policies and procedures documents, and to absorb information as the trainer progresses through the training materials.